Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and TenantSider, Inc. ("TenantSider," "we," "our," or "us"). By accessing or using the TenantSider platform, websites, AI assistants, and related services (collectively, the "Service"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. These Terms apply to all users, including agents, brokers, property managers, landlords, tenants, applicants, co-signers, guarantors, and prospects.

PLEASE NOTE: SECTION 19 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES WITH TENANTSIDER ARE RESOLVED.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes the organization.

TenantSider is a software platform for property management. The Service includes, among other features: public property listings; an AI leasing assistant that communicates with prospects and tenants by web chat, phone, text message, and email; tour scheduling; rental applications; tenant screening workflow tools; document management and AI document data extraction; lease and management agreement generation and electronic signing; rent collection and payouts; maintenance requests; and analytics. Features vary by role and subscription plan, and we may add, change, or remove features at any time.

This section is central to these Terms. TenantSider:

• Is a software provider. We are not a party to any lease, rental application, management agreement, or other transaction between users, and we do not guarantee performance by any user.
• Is not a real estate broker or agent, property manager, law firm, insurance provider, consumer reporting agency, or financial or tax advisor, and nothing in the Service is legal, financial, tax, or professional advice.
• Is not a bank or money transmitter. Payment services are provided by Stripe (Section 8).
• Does not make housing decisions. Decisions to list, show, approve, deny, lease, evict, or take any other housing action are made solely by the housing provider.
• Does not verify the accuracy of listings, applications, documents, or other user content, and is not responsible for disputes between users, including landlord-tenant disputes.

You must be at least 18 years old and located in the United States to use the Service. You must provide accurate, complete registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or refuse accounts at our discretion.

You are solely responsible for your compliance with all laws applicable to your use of the Service, including federal, state, and local fair housing laws, landlord-tenant law, real estate licensing law, the Fair Credit Reporting Act (FCRA) and state screening laws, security deposit and fee limits, required disclosures, telemarketing and messaging laws, and call recording and AI disclosure laws.

Housing providers set their own screening criteria, questions, listing content, lease terms, and communications. TenantSider provides configurable tools and templates but does not review them for legal compliance. You must not use the Service to discriminate on the basis of race, color, religion, sex, national origin, familial status, disability, or any other characteristic protected by applicable law.

TenantSider is not a consumer reporting agency and does not furnish consumer reports. Screening reports are prepared by third-party screening providers, subject to their terms, and are requested by or at the direction of the housing provider. If you are a housing provider using screening features, you represent and agree that you:

• Will use consumer reports only for permissible tenant screening purposes and with all required applicant consents and disclosures.
• Are solely responsible for complying with the FCRA and state equivalents, including adverse action notices, applicant report-copy rights, individualized assessment of criminal history where required, and secure disposal of report information.
• Understand that notice templates, fee-cap checks, and workflow prompts in the Service are tools provided for convenience, are not legal advice, and do not guarantee compliance. Review them with your own counsel.
• Are responsible for complying with application and screening fee limits in your jurisdiction.

If you are an applicant, disputes about the contents of a screening report must be directed to the screening provider identified in the report or notice.

• Paid plans and usage-based charges (such as AI voice minutes) are billed through Stripe on the schedule shown at checkout. By subscribing, you authorize recurring charges to your payment method, including by ACH debit where selected.
• Fees are exclusive of taxes, which you are responsible for where applicable.
• All fees and usage charges are non-refundable except where required by law. Canceling stops future billing; access continues until the end of the current billing period.
• We may change pricing with advance notice; changes apply from your next billing period.
• If payment fails, we may retry, downgrade, suspend, or terminate the Service after a grace period.
• Application fees, screening fees, and platform or convenience fees for rent payments are disclosed in the relevant flow before you pay.

Payment processing services are provided by Stripe and are subject to the Stripe Services Agreement and, for payout recipients, the Stripe Connected Account Agreement. By using payment features you agree to those terms and authorize us to share transaction information with Stripe.

• Landlords, brokers, and brokerages receiving payouts must complete Stripe onboarding, including identity verification (KYC).
• Tenants authorize each rent, deposit, or fee payment they initiate, including any autopay schedule they enable, and are responsible for keeping their payment method valid. Failed or reversed payments (including ACH returns and chargebacks) may result in fees and remain obligations owed to the housing provider.
• Security deposits and rent are handled per the housing provider's configuration; TenantSider does not own these funds and is not responsible for the housing provider's obligations regarding deposits or rent under applicable law.
• A payment made through the Service is a payment to the housing provider; disputes about amounts owed, deposits, or refunds are between tenant and housing provider.
• Some organizations use the Service without rent collection; in that case payment terms are handled entirely outside the Service.

The Service provides electronic signing under the U.S. E-SIGN Act and UETA. By signing electronically you consent to conduct the transaction electronically, adopt your typed or drawn signature as your legal signature, and agree that we may record signature evidence (including your IP address, device information, timestamps, and document hashes) and issue completion certificates. You may withdraw consent to electronic signing as described in the signing flow, in which case you must complete the document with the other parties outside the Service.

Document generation, templates, and AI-extracted terms are provided as drafting aids only. You are responsible for reviewing every document before signing or sending it, and for its legal sufficiency and enforceability. TenantSider does not guarantee that any generated or signed document is valid, enforceable, or suitable for your jurisdiction.

The Service uses artificial intelligence, including conversational assistants that respond to prospects, tenants, and landlords by chat, text, email, and phone; classification and escalation of messages; document data extraction; and property data auto-fill. You acknowledge and agree that:

• AI output may be inaccurate, incomplete, or outdated. You must review AI-generated content and verify important information before relying or acting on it.
• If you are a housing provider, AI communications sent through your organization are sent on your behalf; you are responsible for supervising them, for the configuration choices you make (including enabling automated replies), and for ensuring your use of AI communications, call handling, and recording complies with the laws of your and your contacts' jurisdictions.
• Calls handled through the Service are recorded and transcribed, and by participating in such calls you consent to recording to the extent permitted by law.
• AI features do not make housing decisions and their output does not constitute advice of any kind.

By providing your contact information through the Service, or by initiating contact with a phone number, text number, or email address connected to the Service, you consent to receive communications related to your inquiry, application, tenancy, or account, including AI-assisted responses, tour confirmations, sign-up links, reminders, receipts, and required notices. Message frequency varies; standard message and data rates may apply. Consent to receive text messages is not a condition of any purchase or service. Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text to opt out, or HELP or INFO for assistance. Housing providers initiating communications through the Service are responsible for having any required consent from their recipients.

You retain ownership of content you submit to the Service, including documents, photos, property information, and messages ("User Content"). You grant TenantSider a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process (including with AI systems as described in the Privacy Policy), display, and distribute User Content as needed to operate, provide, secure, and improve the Service, including publishing listing content you choose to make public. You represent that you own or have all necessary rights to your User Content (including photos and imported listing data) and that it is accurate and lawful. We may remove User Content that violates these Terms. Feedback you provide about the Service may be used without restriction or compensation.

Housing providers control whether a property is published to the public listings marketplace. Published listings (including address, location, photos, pricing, policies, and disclosures) are visible to anyone and may be indexed by search engines and shared. You are responsible for the accuracy of your listings, for required listing disclosures, and for un-publishing properties you no longer offer. If you direct the Service to import listing or property data from another system or URL, you represent that you have the right to use that data and that the import does not violate any agreement with, or the rights of, the source.

The Service depends on third-party services, including Stripe (payments and identity verification), Clerk (authentication), Convex (data hosting), OpenAI, Google, and ElevenLabs (AI), Telnyx and Twilio (telephony and messaging), Resend (email), screening providers, and property data providers. Your use of those services through the platform may be subject to their terms, and we are not responsible for their acts, omissions, or availability.

You agree not to:

• Use the Service in violation of any law, including fair housing, FCRA, landlord-tenant, telemarketing, or privacy laws.
• Upload or submit false, misleading, fraudulent, or infringing content, or impersonate any person or entity.
• Post listings for properties you do not have the right to offer, or collect fees or deposits you are not entitled to collect.
• Access or attempt to access other users' accounts or data without authorization, or probe, scan, or test the vulnerability of the Service.
• Interfere with or disrupt the Service, or use it to send spam or unsolicited communications.
• Scrape, harvest, or bulk-extract data from the Service (including public listings) except as permitted by us in writing, or use Service data to train machine learning models.
• Reverse engineer, copy, resell, or build a competing service using the Service or its content.
• Use the Service to make automated decisions about individuals in violation of applicable law.

The Service, including its software, design, text, and trademarks, is owned by TenantSider and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. No other rights are granted.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT AI OUTPUT, GENERATED DOCUMENTS, OR EXTRACTED DATA WILL BE ACCURATE OR LEGALLY SUFFICIENT; THAT ANY LISTING, APPLICANT, TENANT, OR HOUSING PROVIDER IS GENUINE OR RELIABLE; OR THAT USE OF THE SERVICE WILL SATISFY YOUR LEGAL OBLIGATIONS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENANTSIDER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, NOR FOR ANY DISPUTE, TRANSACTION, LEASE, PAYMENT, SCREENING OR HOUSING DECISION, OR OTHER DEALINGS BETWEEN USERS. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNTS YOU PAID TENANTSIDER IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

You agree to indemnify, defend, and hold harmless TenantSider and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: your User Content; your listings, leases, screening criteria and decisions, and other housing actions; your violation of these Terms or of any law (including fair housing, FCRA, messaging, recording, and privacy laws); your disputes with other users; or your misuse of the Service.

Please read this section carefully. It affects your legal rights.

• Informal resolution first: before filing a claim, you and we agree to try to resolve the dispute informally by written notice to the other party (for us: [email protected]), followed by good-faith discussion for 30 days.
• Binding arbitration: any dispute between you and TenantSider arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this agreement.
• Class action waiver: disputes will be arbitrated only on an individual basis. Neither you nor we may participate in a class, collective, consolidated, or representative action against the other, and the arbitrator may not consolidate claims.
• Exceptions: either party may bring an individual claim in small claims court, or seek injunctive relief in court for intellectual property infringement or unauthorized access to the Service.
• Opt-out: you may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your name, account email, and intent to opt out.
• Fees and venue: arbitration fees will be allocated under the applicable AAA rules. Arbitration will be conducted in English, remotely or at a mutually convenient location.
• This section does not apply to disputes between users (for example, between a tenant and a housing provider), which are solely between those parties.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules, except that the Federal Arbitration Act governs Section 19. For any claim not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

You may stop using the Service or cancel your subscription at any time. We may suspend or terminate your access at any time for violation of these Terms, legal risk, non-payment, or extended inactivity, and may discontinue the Service with reasonable notice. Upon termination your license to use the Service ends; you may request an export of your data by emailing [email protected] within 30 days of termination. Records we are required or permitted to retain (such as transaction records and signature evidence) are handled per our Privacy Policy. Sections that by their nature should survive termination (including Sections 3, 5, 6, 12, and 16 through 20) survive.

We may modify these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date, and will notify users of material changes by email or through the Service. Changes take effect upon posting unless stated otherwise, and your continued use of the Service after changes take effect constitutes acceptance.

These Terms, together with the Privacy Policy and any terms presented in specific features (such as e-sign consent and payment authorizations), are the entire agreement between you and TenantSider regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

If you have questions about these Terms, contact us at:

TenantSider, Inc.
Email: [email protected]
Address: c/o Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, DE 19958, United States